Client Lifecycle Management (CLM)
Business Optimisation – Case Studies
- Large Global Markets Bank.
- Client had a regulatory commitment to migrate US clients from legacy CLM platform to Fenergo to mitigate risk and compliance gaps
- Bailrigg ran the end-to-end delivery of all programme objectives: initialised the programme, established a robust governance framework and ensured strict control of programme resources and financials. Worked cross-function to formulate and deliver both technical and migration release schedules. Bailrigg Business Analysts were able to leverage their CLM expertise to innovate both processes and technical change. Realised a ~15% capacity benefit by leveraging Fenergo product expertise to enhance defect validation. Bailrigg was also pivotal in supporting the automation of test packs and upskilling the wider programme team on both core skills and client-specific integrations